Thank you for shopping with us and we hope that you LOVE your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below.

Please contact Customer Services on if you need to return an item, stating your order number, and we will assist you further.

You may return items bought at in their original, unused and saleable condition for a refund or exchange within 14 working days from receipt. Please ensure all original packaging is intact and is used to re-wrap items that have come boxed. This is especially important for any crystal items or mirrors. We cannot accept items that have been returned without the original box.

You can use your local post office or courier of choice to return small items. Large and Extra-Large items must be collected by our own designated couriers to ensure safe transportation to our warehouse.

  • The cost to return a large item is £15
  • The cost to return an XL and fragile item is £35

Return address is: Brissi, Unit 2 Station Industrial Estate, Bromyard, Hereford, HR7 4HP

Please note that for hygiene purposes, all Bath & Body products must be unopened and any pump not activated.